Cookies
We only use cookies to enable functional elements of our website, such as login sessions to restricted areas, use of the shopping cart, basket abandonment and online booking sessions. The cookies we send to your browser will only be active for the duration of the browsing session on our websites. We also use cookies for analytics, which tracks lots of individual unique visitors to our website, and allows us to gain access to information such as average length of time on site, most popular pages and so forth. These cookies do not require personal information about our guests such as email address, name or credit card information and they cannot be used to identify you as an individual.
What is personal information?
The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address and email address.
Why is personal information collected?
Speak & Win UK Ltd. collects personal information for an enquiry or direct booking. We also collect data to improve the website experience and to improve and promote the service we offer. This is done by getting a better understanding of the types of people who visit the website in the first place. This information may be collected through the use of an online survey (which would require your authentication), signing up to promotional emails, or cookies used to browse our website.
How do we store personal information?
Any personal information provided to Speak & Win UK Ltd by its customers or other users is regarded as confidential.
1. We go to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
2. In order to serve you better we also store certain guest information in our Website Database, a secure customer database stored on a server. The stored information includes all the information required for making an enquiry or direct booking. We may also store certain information regarding your service preferences. When you make a reservation in the future, this information is used for that purpose only.
3. Speak & Win UK Ltd. maintains a secure database of email addresses from people who have requested to receive promotional emails from the group. This database is solely used by Speak & Win UK Ltd. and under no circumstances would the data be given to any third parties.
How do I revise my personal information?
You can update your email marketing preferences and unsubscribe from Speak & Win UK Ltd. marketing emails by emailing hello@speakandwinuk.co.uk If you wish to revise or be removed from any database and marketing communications completely, please email hello@speakandwinuk.co.uk or speak to a member of our team.
How long is my personal information retained?
Your Personal Information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. It may be stored indefinitely by Speak and Win UK Ltd as long as there is a business purpose for doing and you have allowed us to do so.
Who else can see your personal data?
We use Mailchimp for our email marketing. Details of their policy can be found https://www.intuit.com/privacy/statement/.
General browsing
You can browse Speak and Win UK Ltd.’s websites without giving us any information about yourself. This means that, unless you voluntarily and knowingly provide us with personal data, we will not know your name, your e-mail address, or any other information identifiable to you. Some cookies will be stored during your visit but this does not contain any of the above data.
IP addresses
Computers, that browse the Internet, are given an IP Address that identifies them throughout their browsing session. When you browse our website, our servers log an entry for each page you visit with your IP Address. We use IP Addresses to gather anonymous information about which pages of our site are most popular, most frequently visited, etc. However, we do not use IP Addresses to attempt to gather any personal information about our visitors.
How do you use social media?
We like to encourage our visitors to share interesting information from our website with their friends through social media by clicking on ‘share’ buttons. Scripts have been provided by social networks for Speak and Win UK Ltd. to connect this information to your personal social network profile. Speak and Win UK Ltd. cannot obtain any personal information from your social network however in some instances the social networking sites will record your activity. This is out of the control of Speak and Win UK Ltd. and you should check the policies belonging to those social networks to find out what information they are collecting and sharing.
How will I know if there are any changes to this policy?
If we decide to make significant changes to our Privacy Policy, we will post those changes on this page.
E&OE
24th August 2023
